Call Center Solutions
Technical solutions for call center businesses, covering lead generation, CRM operations, and telephony. Built to improve conversion performance, reduce operational friction, increase resilience, and give you clear visibility into the metrics that matter.
Lead Generation Solutions
Lead generation is the first stage of the sales pipeline, so small technical improvements here can have an outsized impact on conversion rates and lead quality.
Low-Latency Site Hosting
Analytics
Monitoring
Reusable CRM Integrations
Lead Quality Control
Lead Delivery Guarantees
Funnel Performance Consultancy
CRM Solutions
The CRM is the operational heart of the call center, so our CRM solutions focus on implementation quality, safe migrations, automation, and operational visibility.
CRM Implementation & Zero-Downtime Migrations
Smart Integrations and Automations
CRM Data Hygiene
Visualization Dashboards
VoIP-Aware CRM Integrations
Agent Tooling
Telephony Solutions
Our telephony solutions focus on control, automation, supervision, and cost efficiency, supporting both day-to-day operator work and the management layer that needs visibility across the whole calling operation.
Call Recording
Smart Inbound Automations
Smart Outbound Automations
Call Metrics and Live Call Status
Live Call Monitoring for Supervisors
Internal Chat Platform
VoIP Usage Monitoring
Carrier, DID, and Routing Optimization
Secure Work From Home Infrastructure
Self-Hosted SIP Server
Security and Governance
Because our solutions interact with CRM data, lead pipelines, call recordings, and operator systems, security and governance are a first-class concern.
- Access Control and Identity
- Data Protection and Auditability
AI Capabilities
AI-assisted features that improve speed, supervision quality, and insight across both CRM and telephony workflows, including:
- Call transcription
- Call summarization
- Objection detection
- Lead intent scoring
- Automated QA for call review workflows
Onboarding and Training
A technically strong system still needs operators, supervisors, and administrators to use it correctly, so we support adoption as well as implementation, including:
- Technical documentation
- Operator training
- Administrator training
- Handover processes
- Post-launch support during stabilization
Our Packages
To make the platform easier to package and adopt, we split it into modules. Core covers the essential capabilities needed for live call center operations, and Visibility adds deeper reporting and insight on top of it.
Core
A solid operational base for inbound calling, outbound calling, or both.
- Support for inbound, outbound, or mixed environments
- CRM support
- An Asterisk server
- A hosted SIP trunk using Dinstar for Albania and Kosovo providers, or a managed SIP trunk integration with local or international providers
- Call recording and the supporting call recording infrastructure
- Live call monitoring features such as listen, barge, and related supervisor controls
- An internal chat platform, either hosted by us or managed by us under a subscription model
Visibility
Deeper reporting, better operational insight, and tighter integration between CRM and telephony events for management and supervisors.
- Call Metrics and Live Call Status
- Carrier, DID, and Routing Optimization visibility
- CRM Metrics Visualizations
- VoIP-Aware CRM Integrations
